We have all been there – walking on eggshells to avoid outbursts from a boss, co-worker, or client. So we skirt the issue, pretend the bad behavior doesn’t exist, ignore the problem, and spend extra time planning how to present an issue so that the person in question doesn’t explode.
While I know that this type of behavior is rampant in business (I’ve experienced it more than once!) – it has serious (and expensive) consequences in the IT industry. The repercussions stemming from having to “walk on eggshells” to avoid the potential wrath ranges from minor “oversights” to full scale project failure.
The Challenger disaster is one such failure where group-think and avoidance of conflict ended up costing lives and millions of dollars. A video chronicling the group think behavior depicts the group-think behavior and steps are taken in companies to address such behaviors. This is all good.
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