Would “Just do right” Change Healthcare?


I have been traveling a lot in the past few weeks. I have been in Chicago, Cincinnati, and Indiana in the United States. I have been in Paris, France, and most recently Beijing and Tian Jin, China. (more on this in another post)

Tuesday I was able to make time and join #HCLDR (healthcare leader chat: transcript) on the topic of patient advocacy. This happens to be a topic near and dear to me.

One of the questions asked, was the following:

Q3–If you were a patient advocate employed by a healthcare provider, how would you navigate between the needs of the organization vs patient? Factors you’d consider?

In considering this question, my initial response was the following:

The metrics, whether it is job performance, patient satisfaction, or any other type success needs to be defined from the patient perspective. If the measurement is not defined by patients, or the…

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