A Roadmap for Patient and Family Engagement


PCE 27Blog post by Gordon and Betty Moore Foundation and American Institutes for Research

As the U.S. health care system tackles the Triple Aim of better experiences of care, better population health and lower costs, it is imperative for health professionals to meaningfully partner with patients and families—bringing patient and family voices to decisions about care, to health care organizational design and governance, and to public policy. Meaningfully engaging patients and families at every level leads to:

  • Improvements in safety and quality
  • Better patient experiences and satisfaction
  • Increased health professional satisfaction and retention
  • Better health outcomes
  • Lower health care costs

Yet, despite the evidence, and being deemed the “blockbuster drug of the century,” patient and family engagement remains the exception not the rule. The Affordable Care Act has increased the incentive for health care organizations to engage patients and families, but health professionals and organizations need practical, concrete ways to do…

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Looking Back in order to Look Ahead


Straight Ahead
Blog post by Colin Hung

Our next #hcldr chat on Tuesday December 23rd, will be the final one for 2014. There will not be a chat on December 30th – we’re taking a one week break. 🙂

For our final 2014 chat, I think it is appropriate to ask the wonderful #hcldr community for thoughts, feedback and ideas on the community itself. What went well in 2014? What could be improved? What can we do to continue evolving/growing as a community in 2015 and beyond?

2014 was definitely a year of growth, change and transition on #hcldr. First and foremost, we welcomed two amazing new moderators: Joe Babaian (@JoeBabaian) and Bernadette Keefe MD (@nxtstop1). Both of them have worked tirelessly to help organize guest speakers, write blogs and keep our Tuesday night chats running smoothly. Speaking personally, I feel tremendously grateful and humbled…

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The Vital Role of Hospitals In Our Communities

The Healthcare Marketer

Below are two infographics I discovered on the North Carolina Hospital Association (NCHA) website. The first is from the American Hospital Association and promotes the hospital industry’s state of preparedness for meeting the healthcare needs of our society. The second is an infographic from the NCHA that illustrates the ways in which hospitals in North Carolina give back, including uncompensated care – and care for low income and uninsured individuals. In light of all the conversations about the high cost of healthcare in America, it is easy to forget the good work our hospitals do, and the important roles they play in our communities. They are a Godsend.

During this holiday season, I believe it is appropriate to give thanks for all the healthcare workers who care for our friends, neighbors and loved ones!When people have nowhere else to turn, they turn to their local hospital.



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What Behavioral Economics Can Teach Us About the Patient Experience

Engaging The Patient

Contributor: Courtney Hummel – Senior Client Services Specialist, Emmi Solutions

Courtney Hummel Courtney Hummel

In his TEDtalk, “The Riddle of Experience vs. Memory”, behavioral economist Daniel Kahneman tells a short story about a man listening to a symphony. The man experiences such joy throughout the entire performance , intensely feeling and relating to the music. As the recording meandered to its finale, the music suddenly stopped, replaced by a horrible screeching sound. This ruined the entire symphony, the man solemnly remembered. But, had it? He experienced 20 minutes of glorious music, jarred by a few seconds of madness. But those 20 minutes were now irrelevant; the experience was ruined, replaced with a marred memory.

One key takeaway from this scenario is the human memory is significantly and consistently biased. We must understand that a memory is merely the end result of an experience and the processing of that experience. It’s helpful to…

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4 More Ways to Use Backstory

The about.me Blog

A couple of weeks ago we hit a Backstory milestone with our 75,000th Backstory. Now, we’d like to highlight even more of the amazing people using Backstory on their pages. Whether or not you’ve added your Backstory, we hope these pages serve as inspiration for how you can use yours to tell your complete story.

In our header photo, we have Ilana Rooderkerk, an actress turned political scientist from the Netherlands. While her bio reveals much of her story, Ilana’s Backstory give her more space to go into depth about each of her current roles, (including some continuing studies!) and lays out her fascinating career path!

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Do we have patient engagement backwards?

#hcldr @deerwalkinc #healthcare #leadership #twitter #chat 8 30 pm #tuesdays


trompe-l'oeil a Paris - PalgretBlog post by Leonard Kish

We hear a lot about patient engagement, including from me, but have we been getting it backwards? Patients are looking for answers, they’re looking for advice, it’s just that there is too little access, increasing out of pocket costs and too often little ability to “Do It Yourself”, but DIY will become more and more common. PWC picked DIY as the leading trend in health care in 2015 (http://www.pwc.com/us/tophealthissues). With higher deductibles, many health care consumers will look for less expensive alternatives to entering the health system at all.

There was a great post, “Why We Are Getting Patient Engagement Backwards” this week on the The Health Care Blog by Joe Smith, MD (hat tip to @JoeBabaian). Smith asks: What if patient engagement isn’t about the patient, but about the health care system engaging with them?

According to Smith:

Our healthcare…

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Telehealth and its impact on patient relationships

#telehealth #hcldr #genomics #Population #Health #care #Management #bigdata #portal #Analytics #Reporting @deerwalkinc


Blog post by Colin Hung

If you scan the healthcare technology headlines these days, it is easy to tell where all the glitz and glamour is – mobile health, wearables and EHRs dominate the daily headlines. In fact, I would hazard a guess that 2014 will become known as the year that fitness trackers and other forms of wearables truly hit their stride (pun intended).

However, there is a trend that’s been growing over the past several years that I believe will have a greater impact on the future of healthcare – telehealth.

Telehealth, the act of “seeing” a physician, nurse or other healthcare professional via video chat or on the phone, has been around for over 10 years. However, it is only in the last 2 years that it has begun to attract significant investment and attention.

According to a report published by BCC Research, the telehealth…

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