A Roadmap for Patient and Family Engagement


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PCE 27Blog post by Gordon and Betty Moore Foundation and American Institutes for Research

As the U.S. health care system tackles the Triple Aim of better experiences of care, better population health and lower costs, it is imperative for health professionals to meaningfully partner with patients and families—bringing patient and family voices to decisions about care, to health care organizational design and governance, and to public policy. Meaningfully engaging patients and families at every level leads to:

  • Improvements in safety and quality
  • Better patient experiences and satisfaction
  • Increased health professional satisfaction and retention
  • Better health outcomes
  • Lower health care costs

Yet, despite the evidence, and being deemed the “blockbuster drug of the century,” patient and family engagement remains the exception not the rule. The Affordable Care Act has increased the incentive for health care organizations to engage patients and families, but health professionals and organizations need practical, concrete ways to do…

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