Patient Experience – A “New” and Lasting Healthcare Reality



We are the Patient Experience 2Blog post by Jason A. Wolf PhD,  President, The Beryl Institute

I have written for a while now that while some may have believed patient experience was a passing idea in the midst of a chaotic healthcare marketplace or even a fad, I believe and remain steadfast in the idea that patient experience is not a peripheral concept, but rather a core and critical component of healthcare today.

This requires a rethinking of our language and even a repositioning for some from seeing experience being simply the amenities related to service to understanding the criticality of experience as a macro concept in healthcare. In my most recent Hospital Impact blog I wrote:

The one thing individuals in our healthcare system have is an experience: the integration of quality, safety and service encounters, and inclusive of the implications of cost on their healthcare decisions and broader health outcomes that influence…

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